Shipping policy

Last Updated: September 8, 2026

Energymann Media LLC (“ENERGYMANN™,” “we,” “us,” or “our”) is committed to processing and shipping ENERGYMANN™ merchandise as efficiently as possible. Please review this Shipping Policy before placing an order through energymann.com.

By completing a purchase, you acknowledge and agree to the shipping terms described below.

ORDER PROCESSING

ENERGYMANN™ orders are generally processed within 1–3 business days after successful payment authorization.

Processing time refers to the period required to prepare, verify, pack, and transfer an order for shipment. Processing time is separate from carrier delivery time.

Certain circumstances may require additional processing time, including:

  • High-volume product drops
  • Promotional periods
  • Inventory verification
  • Payment review
  • Order-information verification
  • Holidays
  • Unexpected operational delays

If a significant issue prevents us from fulfilling your order, ENERGYMANN™ will make reasonable efforts to contact you using the information provided with your order.

SHIPPING AND DELIVERY TIME

After an order has been shipped, delivery may take up to approximately 12 business days.

Processing time and shipping time are separate. The estimated delivery period begins after the order has been transferred to the shipping carrier.

Delivery estimates are provided for convenience and are not guaranteed delivery dates.

Delivery may be affected by circumstances outside ENERGYMANN™'s reasonable control, including:

  • Carrier delays
  • Severe weather
  • Holiday shipping volume
  • Transportation disruptions
  • Regional service interruptions
  • Customs processing
  • Incorrect or incomplete shipping information
  • Other unexpected events affecting the carrier network

BUSINESS DAYS

Shipping and processing estimates stated in business days generally do not include weekends or recognized holidays.

Orders placed during weekends, holidays, or periods of unusually high order volume may begin processing on the next available business day.

ORDER CONFIRMATION

After an order is successfully placed, customers may receive an order confirmation using the email address or contact information provided during checkout.

Customers are responsible for reviewing their order confirmation and notifying ENERGYMANN™ as quickly as possible if they notice incorrect information.

SHIPPING CONFIRMATION AND TRACKING

Tracking information will be provided after an order has been shipped when tracking is available for the shipment.

Once tracking becomes available, customers should use the carrier's tracking information to monitor shipment progress and delivery updates.

Tracking information may require additional time to begin displaying movement after the shipping label is created or the package is transferred to the carrier.

SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Before completing an order, please verify:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number when applicable
  • City
  • State or region
  • Postal or ZIP code
  • Country when applicable

ENERGYMANN™ is not responsible for delays or delivery problems caused by incorrect, incomplete, or outdated shipping information supplied by the customer, except where otherwise required by applicable law.

ADDRESS CHANGES

If you notice an error in your shipping address, contact ENERGYMANN™ as soon as possible.

Address-change requests are not guaranteed.

Once an order has entered processing, been packed, transferred to a carrier, or shipped, ENERGYMANN™ may no longer be able to modify the delivery address.

Customers should not rely on an address-change request until ENERGYMANN™ confirms that the requested change has been completed.

ORDER CANCELLATIONS

Cancellation requests must be submitted within 24 hours of purchase in accordance with our Return & Refund Policy.

Submitting a cancellation request within 24 hours does not guarantee that the order can be canceled.

If an order has already entered processing, been packed, or shipped, cancellation may no longer be possible.

SHIPPING CHARGES

Any applicable shipping charges will be displayed during checkout before the customer completes the purchase.

Shipping charges may vary depending on the order, destination, available shipping method, or other applicable factors shown during checkout.

Original shipping charges are generally non-refundable unless the refund results from an error by ENERGYMANN™ or another situation where ENERGYMANN™ specifically approves reimbursement.

DELIVERY DELAYS

ENERGYMANN™ makes reasonable efforts to process orders within the stated processing period, but we cannot guarantee carrier delivery schedules.

Once a shipment is in the carrier's network, circumstances outside our direct control may affect its progress.

A carrier delay does not automatically mean that a shipment has been lost. Customers should continue monitoring the tracking information and contact the carrier when appropriate.

PACKAGES MARKED DELIVERED

If tracking indicates that your shipment has been delivered but you cannot locate the package, please:

  • Check the delivery area and surrounding property
  • Check entrances, porches, garages, or other possible delivery locations
  • Check with household members
  • Check with neighbors
  • Check with building staff, front desk personnel, or mailroom personnel when applicable
  • Review the carrier's complete tracking information
  • Contact the shipping carrier regarding the delivery

ENERGYMANN™ will provide reasonable assistance when possible. However, packages confirmed as delivered by the carrier may require the customer to pursue a missing-package claim directly with the carrier.

Nothing in this section limits rights available to customers under applicable law.

LOST PACKAGES

If tracking stops updating for an extended period or the carrier indicates that a shipment may be lost, contact ENERGYMANN™ and provide your order number.

We may review available tracking and shipment information and, where appropriate, work with the carrier or provide instructions regarding next steps.

The appropriate resolution will depend on the shipment circumstances, carrier information, and applicable law.

DAMAGED PACKAGES

Please inspect your merchandise promptly after delivery.

If merchandise arrives damaged, contact ENERGYMANN™ within 7 days of delivery in accordance with our Return & Refund Policy.

Please provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the damaged merchandise
  • Photographs of the shipping package when the damage may have occurred during transit
  • Any other reasonably requested information needed to review the claim

Do not discard damaged merchandise or shipping packaging until your claim has been reviewed, when reasonably possible.

WRONG ITEM OR WRONG SIZE SHIPPED

If ENERGYMANN™ ships a product, color, or size different from what appears on your order confirmation, contact us within 7 days of delivery.

Once the fulfillment error is verified, ENERGYMANN™ will provide instructions for correcting the order.

Verified ENERGYMANN™ fulfillment errors are not subject to the 20% restocking fee described in our Return & Refund Policy.

INTERNATIONAL SHIPPING

Where international shipping is available during checkout, international shipments may require additional processing or transit time.

International customers may be responsible for applicable:

  • Customs charges
  • Import duties
  • Taxes
  • Brokerage fees
  • Government charges
  • Carrier-related import charges

These charges are separate from the merchandise price and ENERGYMANN™ shipping charges unless expressly stated otherwise during checkout.

Customs procedures and international carrier operations may cause delivery delays that are outside ENERGYMANN™'s reasonable control.

International customers are responsible for ensuring that merchandise ordered through energymann.com may lawfully be delivered to their destination.

INTERNATIONAL RETURNS AND EXCHANGES

International returns and exchanges are governed by the ENERGYMANN™ Return & Refund Policy.

Approved international size exchanges must be requested within 30 days of delivery and satisfy all merchandise-condition requirements described in that policy.

Claims involving damaged, defective, or incorrect merchandise must be reported within 7 days of delivery.

International customers are generally responsible for return shipping, customs, duties, taxes, and related charges associated with approved non-defective returns or size exchanges unless otherwise stated or required by applicable law.

RETURNED OR UNDELIVERABLE PACKAGES

A package may be returned to ENERGYMANN™ if the carrier cannot complete delivery because of circumstances such as:

  • An incorrect address
  • An incomplete address
  • An invalid address
  • Failure to accept or collect the shipment
  • Carrier delivery restrictions

If a shipment is returned to us, contact ENERGYMANN™ so we can review the available options based on the circumstances of the order.

Additional shipping charges may apply if the customer requests reshipment after a package was returned because of incorrect information supplied by the customer or failure to receive the shipment, where permitted by applicable law.

ORDER FRAUD AND SECURITY REVIEW

Certain orders may be subject to additional verification to help protect ENERGYMANN™, our customers, and our payment providers against fraud or unauthorized transactions.

This may result in additional processing time.

ENERGYMANN™ reserves the right to hold, review, or cancel an order when there is reasonable evidence of payment fraud, unauthorized activity, inaccurate customer information, or other security concerns.

CHARGEBACKS AND SHIPPING RECORDS

ENERGYMANN™ may maintain records related to order processing and fulfillment, including:

  • Order information
  • Payment records
  • Shipping-label information
  • Carrier tracking information
  • Delivery confirmations
  • Customer communications
  • Return and refund records

These records may be used to respond to shipping inquiries, customer-service requests, payment disputes, or chargebacks.

Nothing in this section prevents a customer from exercising rights available through their financial institution or under applicable law.

CHANGES TO THIS SHIPPING POLICY

ENERGYMANN™ may update this Shipping Policy from time to time to reflect changes in our fulfillment practices, shipping services, business operations, or legal requirements.

The current version will be posted on energymann.com with an updated revision date.

CONTACT ENERGYMANN™

For questions regarding shipping, tracking, delivery, damaged shipments, or other order issues, contact:

Energymann Media LLC
Email: energymannmedia@aol.com

Please include your order number and enough information for our Support Team to review your request.

Customers may also use the support options available through energymann.com.

CONSUMER RIGHTS

Nothing in this Shipping Policy is intended to waive, restrict, or eliminate consumer rights that cannot legally be waived under applicable law.