Refund policy

Last Updated: September 8, 2026

At Energymann Media LLC, we want customers to shop with confidence while protecting the quality and integrity of ENERGYMANN™ merchandise. Please review this policy carefully before placing an order.

ALL SALES ARE FINAL

All ENERGYMANN™ sales are final unless an exception described in this policy applies.

We do not accept returns or issue refunds because a customer:

  • Changed their mind
  • No longer wants the merchandise
  • Ordered an item by mistake
  • Decided they no longer like the style, design, color, or appearance
  • Wore or used the merchandise and later decided they no longer want it

Merchandise that has been worn, washed, used, altered, stained, damaged after delivery, or otherwise shows signs of use is not eligible for return or exchange.

Please review product descriptions, product images, sizing information, prices, and order details carefully before completing your purchase.

SIZE EXCHANGES

Size exchanges may be approved within 30 days of delivery, subject to merchandise availability and inspection.

To qualify for a size exchange, the merchandise must be:

  • Unworn
  • Unwashed
  • Unused
  • Unaltered
  • Free from stains
  • Free from odors
  • Free from deodorant marks
  • Free from makeup
  • Free from pet hair
  • Free from dirt or other signs of wear
  • In its original condition
  • Returned with original tags and packaging when applicable
  • Accompanied by the original order number or other proof of purchase

Trying an item on briefly for the purpose of checking fit is acceptable. Wearing the merchandise beyond a reasonable fitting is not.

ENERGYMANN™ reserves the right to deny an exchange if returned merchandise shows evidence that it has been worn, washed, used, damaged, altered, or otherwise does not meet the requirements of this policy.

20% RESTOCKING FEE

Approved non-defective size exchanges and any other non-defective return specifically authorized by ENERGYMANN™ are subject to a 20% restocking fee.

The 20% restocking fee is calculated using the merchandise price actually paid by the customer.

The restocking fee does not apply when ENERGYMANN™ verifies that:

  • The wrong product was shipped
  • The wrong size was shipped
  • The merchandise arrived damaged
  • The merchandise arrived defective

DAMAGED OR DEFECTIVE ITEMS

Please inspect your order when it is delivered.

If merchandise arrives damaged or defective, contact ENERGYMANN™ within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the problem
  • Clear photographs showing the damaged or defective merchandise
  • Photographs of the shipping packaging if the issue appears to have resulted from shipping

Additional information may be requested before a claim can be approved.

Once the issue is verified, ENERGYMANN™ will determine the appropriate resolution, which may include replacement, exchange, store credit, or refund where appropriate.

WRONG ITEM OR WRONG SIZE SENT

If ENERGYMANN™ sends a product, color, or size different from what appears on your order confirmation, contact us within 7 days of delivery.

Once the error is verified, we will provide instructions for correcting the order.

When ENERGYMANN™ is responsible for the fulfillment error, the customer will not be charged the 20% restocking fee.

RETURN SHIPPING

Customers are responsible for return shipping costs for approved non-defective size exchanges or other approved non-defective returns.

ENERGYMANN™ will provide appropriate return-shipping instructions when we verify that:

  • An incorrect item was shipped
  • An incorrect size was shipped
  • Merchandise arrived damaged
  • Merchandise arrived defective

Do not send merchandise back without first receiving authorization from ENERGYMANN™.

Unauthorized returns may be refused.

NON-RETURNABLE AND NON-EXCHANGEABLE ITEMS

The following are not eligible for return or exchange unless required by applicable law or unless the merchandise arrived defective or ENERGYMANN™ made a fulfillment error:

  • Worn or used merchandise
  • Washed merchandise
  • Altered merchandise
  • Merchandise with stains, odors, deodorant marks, makeup, pet hair, dirt, or other signs of use
  • Merchandise damaged after delivery
  • Personalized or custom-made merchandise
  • Gift cards
  • Digital products or downloads
  • Items clearly marked Final Sale
  • Clearance merchandise marked Final Sale

ORDER CANCELLATIONS

Cancellation requests must be submitted within 24 hours of purchase.

Submitting a cancellation request within 24 hours does not guarantee that the order can be canceled.

If an order has already entered processing, been packed, or shipped, it may no longer be eligible for cancellation.

Contact ENERGYMANN™ as quickly as possible if you need to request an order cancellation.

INSPECTION AND PROCESSING

All approved returned merchandise is inspected after it is received.

Please allow approximately 5–7 business days for inspection and processing.

You will be notified after the merchandise has been reviewed.

ENERGYMANN™ reserves the right to reject returned merchandise that does not satisfy the condition requirements stated in this policy.

REFUNDS

Because ENERGYMANN™ sales are generally final, refunds are normally issued only when ENERGYMANN™ approves a resolution involving:

  • Verified damaged merchandise
  • Verified defective merchandise
  • A verified fulfillment error
  • An approved order cancellation
  • Another situation where ENERGYMANN™ specifically authorizes a refund

Approved refunds will be issued to the original payment method.

After a refund has been issued, please allow approximately 5–10 business days for your bank, card issuer, or payment provider to process and display the funds.

Actual processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the refund results from an error by ENERGYMANN™ or another situation where ENERGYMANN™ specifically approves reimbursement.

If merchandise was purchased using a discount or sale price, any approved refund will be based on the amount actually paid.

LOST OR STOLEN PACKAGES

Customers are responsible for providing a complete and accurate shipping address and, whenever possible, a secure delivery location.

If tracking indicates that a shipment has been delivered but the package cannot be located, please:

  • Check the delivery area and surrounding property
  • Check with household members
  • Check with neighbors
  • Check with building staff, front desk personnel, or mailroom personnel when applicable
  • Review the carrier's tracking information
  • Contact the shipping carrier regarding the delivery

ENERGYMANN™ will provide reasonable assistance when possible. However, packages confirmed as delivered by the carrier may require the customer to pursue a missing-package claim directly with the carrier.

Nothing in this section limits rights that may be available under applicable law.

INTERNATIONAL ORDERS

International customers are responsible for applicable:

  • Return shipping charges
  • Customs fees
  • Import duties
  • Taxes
  • Other government or carrier charges

These additional costs are generally non-refundable.

Approved international size exchanges must satisfy all merchandise-condition requirements in this policy and must be requested within 30 days of delivery.

Claims involving damaged, defective, or incorrect merchandise must be reported within 7 days of delivery.

CHARGEBACKS AND PAYMENT DISPUTES

If you experience a problem with your order, we encourage you to contact ENERGYMANN™ first so that we have an opportunity to review and resolve the issue.

ENERGYMANN™ maintains transaction, payment, fulfillment, delivery, communication, and policy records and reserves the right to respond to or dispute chargebacks that we believe are inaccurate, duplicative, unsupported, or inconsistent with the transaction records.

Nothing in this section prevents a customer from exercising rights available through their financial institution or under applicable law.

POLICY ABUSE AND FRAUD

ENERGYMANN™ reserves the right to deny a return, exchange, refund, or other request when there is reasonable evidence of:

  • Merchandise being worn and presented as unused
  • Merchandise being intentionally altered or damaged
  • False or misleading damage claims
  • Returning merchandise different from the merchandise originally purchased
  • Repeated or abusive return activity
  • Fraudulent order or payment activity

Each request may be reviewed individually.

CONTACT ENERGYMANN™

For questions regarding returns, exchanges, damaged merchandise, defective merchandise, or order issues, contact:

Energymann Media LLC
Email: energymannmedia@aol.com

Please include your order number and enough information for our Support Team to review your request.

Customers may also use the support options available through energymann.com.

CONSUMER RIGHTS

Nothing in this Return & Refund Policy is intended to waive, restrict, or eliminate any consumer rights that cannot legally be waived under applicable law.