Return & Refund Policy

At Energymann Media LLC ⚡, we want you to enjoy your purchase with confidence.

Returns & Exchanges

All sales are final. However, we offer exchanges within 30 days of delivery if your item is defective, damaged, or not as described.

To request an exchange, you have multiple ways to reach us:

  • Email: Contact us at contactenergymann@gmail.com with your order number.
  • Website Support: Click "Contact Support Team 💬⚡" at the top of our website menu, then either click "Join the Discord & Open a Ticket" or scroll to "No Discord Needed ⚡" and leave your name, phone number, and comment. Our Support Team 💬⚡ will respond within 24–48 hours.
  • Discord Community: Join our Energy Nation ⚡ Discord (link at top menu "Join Community 🌐⚡"). Verify your Discord in ✅│verify-here under 👋 Welcome, then go to 🎫 Ticket-hub and create a ticket in #🎫│create-ticket. Wait to be connected with our Support Team 💬⚡, tell them you want an exchange, and provide your order number.

Customers are responsible for return shipping costs.

Item Condition Requirements

To be eligible for an exchange, items must be:

  • Unused and unworn (unless defective)
  • In original packaging with all tags attached
  • Free from any signs of wear, washing, or alterations
  • Accompanied by proof of purchase (order number or receipt)

Items that do not meet these conditions will not be accepted for exchange.

Non-Exchangeable Items

The following items are final sale and cannot be exchanged or refunded:

  • Clearance or sale items marked "Final Sale"
  • Digital products or downloadable content
  • Gift cards
  • Personalized or custom-made items
  • Items damaged due to misuse or normal wear

Damaged or Defective Items

If you receive a damaged or defective item, you must contact us within 7 days of delivery with:

  • Clear photos of the defect or damage
  • Photos of the packaging (if damaged in shipping)
  • Your order number
  • Description of the issue

Claims submitted after 7 days may not be eligible for exchange or refund.

Wrong Item Received

If you receive the wrong item, contact our Support Team 💬⚡ within 7 days of delivery. We will arrange for the correct item to be sent at no additional cost and provide a prepaid return label for the incorrect item.

Order Cancellations

Orders can only be cancelled within 24 hours of purchase and before the item has shipped. Once an order has been processed and shipped, it cannot be cancelled. Contact our Support Team 💬⚡ immediately if you need to cancel an order.

Processing Time

Once we receive your returned item, please allow 5-7 business days for inspection and processing. You will be notified via email once your exchange has been approved and shipped, or if your return request has been denied.

Refunds

Refunds are handled on a case-by-case basis. Because all sales are final, refunds are not guaranteed. However, if you receive a defective or incorrect item, our Support Team 💬⚡ will review your request.

Approved refunds will be issued back to the original payment method only. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping charges are non-refundable. If your order was purchased with a discount code or during a sale, only the amount actually paid will be eligible for refund.

Energymann Media LLC ⚡ reserves the right to deny refund requests if fraud, abuse, or policy violations are suspected.

Restocking Fee

A restocking fee of 20% may apply to certain returns or exchanges at our discretion. This will be communicated before processing your request.

Lost or Stolen Packages

Energymann Media LLC ⚡ is not responsible for packages marked as delivered by the carrier. Once a package is confirmed delivered, it is the customer's responsibility. We recommend:

  • Using a secure delivery location
  • Tracking your package using the provided tracking number
  • Filing a claim with the shipping carrier if your package is lost or stolen

For assistance with carrier claims, contact our Support Team 💬⚡.

International Returns

As Energy Nation ⚡ grows, we plan to offer international shipping options. International customers are responsible for all return shipping costs, customs fees, and import duties. We cannot refund or reimburse these charges. Items must be returned within 30 days of delivery.

Unauthorized Charges

Energymann Media LLC ⚡ is not responsible for unauthorized purchases made with your payment method. Please safeguard your account and card details. All orders are verified through secure payment processing. We maintain proof of delivery, order confirmations, and communication records to defend against false chargeback claims.

Chargeback & Dispute Policy

Filing a chargeback or payment dispute without first contacting our Support Team 💬⚡ is considered fraud. We maintain detailed records including:

  • Order confirmations and receipts
  • Shipping tracking and delivery confirmation
  • Customer communication records
  • IP addresses and transaction data

Fraudulent chargebacks will result in permanent account suspension and may be reported to payment processors and law enforcement. Always contact us first to resolve any issues.

Contact Information

For return or refund inquiries, contact us:

Energymann Media LLC
3 Germay Dr, Unit 4 #2870
Wilmington, DE 19804
United States
Email: contactenergymann@gmail.com

Last Updated: October 10, 2025